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Description
Hospital visitation policies have continued to evolve throughout the pandemic resulting in
visitation restrictions for COVID patients. To positively shape the experience for patients,
families, and care providers a new communication plan utilizing virtual visiting emerged. The
purpose of this quality improvement project, developed based on the caring theory, is to
explore if implementing iPads with virtual visiting capabilities is effective in increasing patient
and family satisfaction. IPads were deployed throughout a large, emergency department
located in the southwest United States to enable virtual communication among patients,
families, and healthcare workers to measure the patient and family’s satisfaction. After the
virtual visit the patient and family member had the option to complete a satisfaction survey.
The anonymous post-visit Likert-scale surveys measured (1) ease of iPad use, (2) staff
engagement, and (3) mental health - coping and stress. Participants were recruited via the
electronic medical record that displayed patients being ruled out for COVID. Data was
analyzed using descriptive analysis and the results showed high levels of satisfaction among
the patients and families in all areas. There is sufficient evidence to suggest that the
availability of virtual visits is beneficial for patients and families. The implementation of video
communication via iPad showed high levels of patient and family satisfaction, mental health
outcomes and increased family involvement.
ContributorsZirkus, Cloe (Author) / Rauton, Monica (Thesis advisor) / Arizona State University. College of Nursing & Healthcare Innovation (Contributor)
Created2022-04-30
Description
Capturing and presenting high-quality data can be challenging for free clinics due to lack of resources and technology avoidance. If free clinics are unable to present impactful data to current and potential donors, this may limit funding and restrict care provided to underserved and vulnerable populations. The following is a quality improvement project which addresses utilization of information systems within a free clinic. For one month, volunteer providers completed appointment summary forms for each patient seen in the clinic. Electronic form submissions (E=110) were compared to paper form submissions (P=196), with quality of data determined by form completeness scores. Welch’s t-test was used to determine statistical significance between electronic and paper form completeness scores (E=9.7, P=8.5) (p < .001). Findings suggest that utilization of electronic data collection tools within a free clinic produce more complete and accurate data. Barriers associated with technology utilization in this under-resourced environment were substantial. Findings related to overcoming some of these barriers may be useful for future exploration of health information technology utilization in under-resourced and technology avoidant settings. Results warrant future investigation of the relationship between quality of free clinic data, information management systems, provider willingness to utilize technology and funding opportunities in free clinics.
ContributorsCorcoran, Abigail T. (Author) / Thrall, Charlotte (Thesis advisor) / Arizona State University. College of Nursing & Healthcare Innovation (Contributor)
Created2021-04-24