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A Cross-Industry Exploration of Measuring Supply Chain Resilience and a Proposed Performance Measurement Framework

Description
Supply chain resilience has become a strategic priority in the uncertain and tightly integrated global economy. Even with scholars paying increasing attention to resilience—the ability to anticipate, absorb, recover from, and adapt to shocks—no systematic measurement of such a capability has yet been achieved across organizations. This thesis will fill…

Supply chain resilience has become a strategic priority in the uncertain and tightly integrated global economy. Even with scholars paying increasing attention to resilience—the ability to anticipate, absorb, recover from, and adapt to shocks—no systematic measurement of such a capability has yet been achieved across organizations. This thesis will fill this gap by developing a comprehensive, practitioner-informed Supply Chain Resilience Scorecard Framework for guiding organizations in tracking, evaluating, and improving resilience over time. The research is based on a detailed literature review and interviews conducted with supply chain professionals from six companies in sectors including healthcare, technology, food distribution, and renewable energy. These interviews focused on current definitions of and practices in resilience and the ways resilience is measured and tracked. The proposed scorecard framework derives from these views and organizes all such inputs into four core perspectives: asset and inventory resilience, supplier resilience, operational agility and continuity, and visibility and reporting. It is modular, scalable, and adaptable across industries and maturity levels. This thesis also defines the barriers to implementation, like limited visibility into deeper-tier suppliers, such as tier-2 suppliers, a lack of data integration within companies, and short-term cost pressures. Lastly, the thesis proposes a phased maturity model toward adoption. This thesis contributes a practitioner-informed, academically grounded resilience scorecard framework that translates abstract resilience concepts into measurable, actionable metrics. It bridges theory and practice by integrating insights from literature and cross-industry interviews to support strategic decision-making and resilience maturity tracking in supply chains.
ContributorsAgarwal, Kashish (Author) / Polyviou, Mikaella (Thesis director) / Schneller, Eugene (Committee member) / Barrett, The Honors College (Contributor) / Department of Information Systems (Contributor) / School of Applied Professional Studies (Contributor) / Department of Supply Chain Management (Contributor)
Created2025-05