The field of radio broadcast requires the cohesion of several different skill sets in order to be a success. KHEA Radio has used a traditional form of teaching, which means taking a one-on-one approach. Taking this approach has worked for years in the past and has been the only option for teaching. The down side to this method of teaching is that it requires one seasoned employee to stop their work and take the time to train a new employee. Because of the significant void in the area of instructional content for radio sound engineering, my co-worker and I had to troubleshoot this console and basically teach ourselves its functions. I saw the need for better instructional content on the Internet and in print based on my own experiences. The skills used to create the following instructional content were gained from course work at Arizona State University. The graduate department of Technical Communication makes every effort to equip students with varied skills that can be applied to different fields within the overall scheme of technical communication. This guide serves as a tool for radio broadcast novices to learn the basics of sound board operation.

YourBrandPartner.com exists to provide content to those seeking specific advice and information on purchasing custom promotional items. For this investigation, I conducted a usability test with a select user group to identify user experience issues. The primary goal of this research was to conduct general usability testing through large group survey and a small in-person usability testing group. I designed surveys and tests to investigate if users experienced difficulties in finding the information they were looking for on the website. Based on the results of this study, I recommend reviewing the visual design of the website, increasing site speed, creating a better experience between the blog and e- commerce interactions, and creating an environment that is more accommodating of where the user is in the buying process. This full report includes expanded participant feedback, methodology behind the study, and full recommendations for improvement.

The purpose of this applied project was to research and recommend to Phoenix Children’s Hospital (PCH) improvements to their website in order to provide parents whose child has been newly diagnosed with cancer the most clear and appropriate health information. I conducted a study in order to analyze and evaluate the health information content currently provided to parents at PCH. This was done by through qualitative coding methods on both printed documents provided by The Emily Center Library, as well as interviews conducted with three Hematology/Oncology nurses at PCH. Additionally, I researched the current literature surrounding this topic in order to provide a background of information. Based on the results, I recommended that PCH offer parents a comprehensive cancer database in which all provided information would be searchable via their website. This database would also allow them to expand on their two topic focuses: home care and emotional support. Additionally, I recommended that parents are provided information on how to identify credible and non- credible sources on the Internet so that they can find information that is truly medically valuable when searching for information on their own. Lastly, I offered future recommendations that will require continued research so that PCH’s provided health information can continue to grow and improve.

Heat exposure for urban populations has become more prevalent as the temperature and duration of heat waves in cities increase. Occupational exposure to heat is a major concern for personal health, and excessive heat exposure can cause devastating outcomes. While occupational heat exposure studies have traditionally focused on environmental temperature, work intensity, and clothing, little is known about the daily exposure profile of workers, including their daily travel and working patterns. This study developed a novel measure of exposure and reprieve dynamics, the moving average hourly exposure (MAHE) to balance short-duration but high-exposure events and capture the inability to reprieve from exposure events. MAHE was assessed by combining an activity-based travel model (ABM) and the Occupational Requirement Survey to simulate urban workers' total daily heat exposure. The simulation considers daily travel, work schedules, and outdoor working frequency. The simulation was conducted for 1 million workers in Phoenix, Arizona, using Mean Radiant Temperature (MRT). The results show that 53% to 89% of workers in Phoenix's construction, agriculture, transportation, raw material extraction, and entertainment industries will likely experience MAHE over 38°C for at least an hour. These industries also have up to 34% of the laborers exposed to over 7 hours of continuous 38°C and above MAHE exposure. The location of the most intense heat exposure was identified near the downtown and central business districts, significantly different from the home locations of the workers in suburban and rural areas. Formulating the MAHE balances heat risk events with cooling benefits and aids in identifying individuals with prolonged high heat exposure.